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Beginner

CUCM Call Center : Unable to login

Hi all. One user in organozation can't login to call Center with agent.

When user try  connect to call center . Agent display  Connecting CTI Server, and than write Unable to log in.

This is new user , other old users can work. I add association phone  to new user,  cheks ICD and CTI box in configuratioun.

Then in Call Center , i assign resourxe group. But now work. Why.

In logs 

16:43:11 02/28/2013 INFO   FastCall  FC0181  FastCall Starting Up

16:43:34 02/28/2013 INFO   FastCall  FC0365  License verified

16:43:34 02/28/2013 INFO   FastCall  EI0095 Enterprise connected

16:43:35 02/28/2013 INFO   FCCTI_1000  CRS patch for 3.5.2.x JTAPI VERSION: Cisco JTAPI Cisco JTAPI version 2.1(3.30) Release

16:43:37 02/28/2013 INFO   PhoneDev  PD2528 CTI Server Login: Open new session to CTI server confirmed

16:43:37 02/28/2013 INFO   PhoneDev  PD1233540 CTIServerLogin: Requesting Device Monitor

16:43:39 02/28/2013 INFO   PhoneDev  PD2576 CTIServerLogin: Device monitor confirmed

16:43:39 02/28/2013 INFO   PhoneDev  PD2626 ICDServerLogin: Trying to Create Session for ICDServerA[10.0.6.157]ICDPortA[42027]: Number of Tries [1]

16:43:39 02/28/2013 INFO   PhoneDev  PD2716 ICDServerLogin: Open new session to  ICD Server confirmed

16:43:39 02/28/2013 INFO   ASL10013  Set agent state call failed (270).

16:43:39 02/28/2013 MAJOR  PhoneDev PD2066 AgentLogin: Agent state login request failed: Unable to log agent in

16:43:39 02/28/2013 INFO   FCCTI_1000  splkJtapiobj:StopProvider: Remove provider observer.

16:43:39 02/28/2013 INFO   FCCTI_1000  splkJtapiobj:StopProvider: Provider Shutdown.

16:43:44 02/28/2013 INFO   PhoneDev  PD1907 PhoneDevShutDown: CTI Shutdown

16:43:59 02/28/2013 INFO   PhoneDev  PD1907 PhoneDevShutDown: CTI Shutdown

16:43:59 02/28/2013 INFO   FastCall  FC0393  Releasing license...

16:43:59 02/28/2013 INFO   FastCall  FC0422  FastCall Shutting Down

16:43:59 02/28/2013 INFO   PhoneDev  PD1907 PhoneDevShutDown: CTI Shutdown

16:44:09 02/28/2013 INFO   FChooker  VERSION:[Release 4.5.6.2] [SMR(2)]  PLATFORM:[XP Service Pack 3]

16:44:09 02/28/2013 INFO   PhoneDev  VERSION:[Release 4.5.6.2] [SMR(2)]  PLATFORM:[XP Service Pack 3]

16:44:09 02/28/2013 INFO   FastCall  VERSION:[Release 4.5.6.2] [SMR(2)]  PLATFORM:[XP Service Pack 3]

16:44:09 02/28/2013 INFO   FastCall  FC0181  FastCall Starting Up

16:44:30 02/28/2013 INFO   FastCall  FC0365  License verified

16:44:30 02/28/2013 INFO   FastCall  EI0095 Enterprise connected

16:44:31 02/28/2013 INFO   FCCTI_1000  CRS patch for 3.5.2.x JTAPI VERSION: Cisco JTAPI Cisco JTAPI version 2.1(3.30) Release

16:44:32 02/28/2013 INFO   PhoneDev  PD2528 CTI Server Login: Open new session to CTI server confirmed

16:44:32 02/28/2013 INFO   PhoneDev  PD1233540 CTIServerLogin: Requesting Device Monitor

16:44:34 02/28/2013 INFO   PhoneDev  PD2576 CTIServerLogin: Device monitor confirmed

16:44:34 02/28/2013 INFO   PhoneDev  PD2626 ICDServerLogin: Trying to Create Session for ICDServerA[10.0.6.157]ICDPortA[42027]: Number of Tries [1]

16:44:34 02/28/2013 INFO   PhoneDev  PD2716 ICDServerLogin: Open new session to  ICD Server confirmed

16:44:34 02/28/2013 INFO   ASL10013  Set agent state call failed (270).

16:44:34 02/28/2013 MAJOR  PhoneDev PD2066 AgentLogin: Agent state login request failed: Unable to log agent in

16:44:34 02/28/2013 INFO   FCCTI_1000  splkJtapiobj:StopProvider: Remove provider observer.

16:44:35 02/28/2013 INFO   FCCTI_1000  splkJtapiobj:StopProvider: Provider Shutdown.

16:44:40 02/28/2013 INFO   PhoneDev  PD1907 PhoneDevShutDown: CTI Shutdown

16:45:47 02/28/2013 INFO   PhoneDev  PD1907 PhoneDevShutDown: CTI Shutdown

16:45:48 02/28/2013 INFO   FastCall  FC0393  Releasing license...

16:45:48 02/28/2013 INFO   FastCall  FC0422  FastCall Shutting Down

16:45:48 02/28/2013 INFO   PhoneDev  PD1907 PhoneDevShutDown: CTI Shutdown

Who can help ?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Hall of Fame Master

CUCM Call Center : Unable to login

I understnad, but you need to associate agent's phone with "rmuser" see the admin guide:

page 4-18:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851ag.pdf

Chris

View solution in original post

5 REPLIES 5
Highlighted
Rising star

CUCM Call Center : Unable to login

Are you using CAD? If so, did you run the CAD Client Configuration? Also have you restared the CTI Manager Service in CUCM?

Regards,

Yosh

HTH Regards, Yosh
Highlighted
Hall of Fame Master

CUCM Call Center : Unable to login

Did you associate the phone to rmuser application user (or whetever name you use for it)?

Chris

Highlighted
Beginner

CUCM Call Center : Unable to login

Chris Deren i use active directory autentification. Every opeator login under Active directory account. Account come to CUCM in user lists. I associate phone to user and click to ICD extension. Also cheks CTI box in users. And come to server

responsible for Call Center.And assing  groupe in resourse icd .

yahsiel2004 What is CAD ?  I install agent from Call Center server. Hi already configured. CTI manager placed on CUCM or Call Center server ?

Highlighted
Hall of Fame Master

CUCM Call Center : Unable to login

I understnad, but you need to associate agent's phone with "rmuser" see the admin guide:

page 4-18:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851ag.pdf

Chris

View solution in original post

Highlighted
Beginner

CUCM Call Center : Unable to login

Thank you very much! I will try it. !

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