03-27-2017 01:54 PM - edited 03-19-2019 12:16 PM
Hello,
I have two MCS servers: CUCM-PUB and CUCM-SUB. CDR exports easily surpassed the size of 557,978KB, due to the large number of calls per day. But after an electrical fault, MCS servers were turned off incorrectly. After this electrical failure the exported CDRs do not reach 10,309KB.
I restarted the services:
Cisco SOAP - CDRonDemand Service
Cisco CAR Web Service
I saw the certificates tomcat.pem (self-signed certificate generated by system) expired, so I will regenerate the certificates on both servers with the command ("set cert regen tomcat") and restart Cisco Tomcat service, but problem persist.
MCS - CUCM Version: 8.6.2.20000-2
CDR Management
General Parameters
Disk Allocation (MB): 3000
High Water Mark (%): 80
Low Water Mark (%): 40
CDR / CMR Files Preservation Duration (Days): 30
System >> Service Parameter Configuration
Session: System
CDR Enabled Flag: True
CDR Log Calls with Zero Duration Flag: False
Session: Clusterwide Parameters (Device - General)
Call Diagnostics Enabled: Disabled
System >> Enterprise Parameters Configuration
Session: CDR Parameters
CDR File Time Interval: 1
All services is ok:
Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco AXL Web Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco Bulk Provisioning Service[STARTED]
Cisco CAR DB[STARTED]
Cisco CAR Scheduler[STARTED]
Cisco CAR Web Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CDR Agent[STARTED]
Cisco CDR Repository Manager[STARTED]
Cisco CTIManager[STARTED]
Cisco CTL Provider[STARTED]
Cisco CallManager[STARTED]
Cisco CallManager Admin[STARTED]
Cisco CallManager Cisco IP Phone Services[STARTED]
Cisco CallManager Personal Directory[STARTED]
Cisco CallManager SNMP Service[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco CallManager Serviceability RTMT[STARTED]
Cisco Certificate Authority Proxy Function[STARTED]
Cisco Certificate Change Notification[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco Change Credential Application[STARTED]
Cisco DHCP Monitor Service[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco Dialed Number Analyzer[STARTED]
Cisco Dialed Number Analyzer Server[STARTED]
Cisco DirSync[STARTED]
Cisco Extended Functions[STARTED]
Cisco Extension Mobility[STARTED]
Cisco Extension Mobility Application[STARTED]
Cisco IP Manager Assistant[STARTED]
Cisco IP Voice Media Streaming App[STARTED]
Cisco License Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco SOAP - CDRonDemand Service[STARTED]
Cisco SOAP - CallRecord Service[STARTED]
Cisco Serviceability Reporter[STARTED]
Cisco Syslog Agent[STARTED]
Cisco TAPS Service[STARTED]
Cisco Tftp[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Cisco Trust Verification Service[STARTED]
Cisco UXL Web Service[STARTED]
Cisco Unified Mobile Voice Access Service[STARTED]
Cisco User Data Services[STARTED]
Cisco WebDialer Web Service[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Native Agent Adapter[STARTED]
Platform SOAP Services[STARTED]
SNMP Master Agent[STARTED]
SOAP - Diagnostic Portal Database Service[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco Messaging Interface[STOPPED] Service Not Activated
Primary Node =true
03-27-2017 11:30 PM
Whenever there is an unclean shutdown of CUCM server there is a possibility of a file system corruption or other issues which may require you to run the recovery disk to fix the file system errors or even a rebuild of the system in some cases. The 9.x and higher versions have a bug specific to this type of unclean shutdown
http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/116717-trouble-cucm-shutdown-00.html
You should check for the outputs of the following commands on both servers to see if there is any issue
utils core active list
utils diagnose test
If the CDR related config has not been altered and the services are running fine then i would suggest using the recovery disk to fix any file system errors first , if the issue persists you may need to get the CDR and callmanager service traces to see if cucm is even generating CDR's for all the calls.
Manish
- Do rate helpful posts -
03-29-2017 08:05 AM
I resolved the problem with purge Tbl_Billing_Data
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