CUEAC: Pickup Calls

[ulf-theobald]

Hi @all,

one of our customers likes to use the CUAC Department Edition, to pickup calls ringing on other phones. For sure, the ringing is indicated, but the receptionist is unable to pickup the call, using the CUAC.

Am i missing something or is this just a lacking feature?

Thanks an Best Regards

Ulf                  

[Dennis Mink]

This will have to be done through the phones pickup settings. As far as I know cuac does not support call pickup through cti


Sent from Cisco Technical Support Android App

[ulf-theobald]

OK THX

@Cisco: Is there any plan, to include this feature?

Greetings

Ulf

[tonyperla]

The CUAC suite is intended to answer calls that are programmed to be answered by it.  For example when you setup a queue with a DN, calls to that DN can be answered via the software.  If you want to give the "receptionist" the ability to answer calls to other DN's, I would suggest doing a forward to from the DN's in question to the Queue DN of the CUAC or even placing the Queue DN within a pickup group.

Thanks,
Tony

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