Dialing extension from a Directory Handler

[Brad Wendel]

We have configured a unique directory handler on our Cisco Unity server to allow incoming callers to search from a directory.  However, when he selects an employee from the directory, when it dials it goes straight into his voice mailbox.  Is there a way to configure the directory handler to forward the call to the phone for the employee they select rather than straight into voice mail?  Thanks for your help!

[David Hailey]

You need to update the transfer settings for each Subscriber to ring an extension vs. go directly to greeting.  If you want to update all (or a number of) Subscribers for this, you can do that using Bulk Edit.  For an individual Subscriber, this option is under the transfer settings.

Hailey

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