We recently implemented Finesse 10.6. Our agents are requesting the ability to see color indicators next to their co-team agent states as they did in CAD. The close I can find that meets this is the Team Performance gadget that Supervisors get; however, it only works for Supervisors. Has anyone ever developed a gadget or customized a new gadget to show colors (Red, Yellow, Green) next to an agent, depending on what state they are in?
