04-13-2011 03:10 PM - edited 03-19-2019 02:44 AM
Hi
I want to do the following:
If I call tu DN 1000 and if DN 1000 CFB or CFNA to 2000 the call forwards to DN 2000, then if DN 2000 no answer the call goes back to the 1000 VM box.
I remember I did it but with Unity 4 or 5 but with Unity Connection I have no Idea how to do it.
Can some one help me?
Solved! Go to Solution.
04-13-2011 05:31 PM
Unless you have changed the setting, that's the default behavior. It will use the original called number to reach the mailbox.
Connection can use either the first redirecting number or last redirecting number, depending on the setting of the Use Last (Rather than First) Redirecting Number for Routing Incoming Call check box on the System Settings > Advanced > Conversations page in Cisco Unity Connection Administration.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
04-13-2011 05:31 PM
Unless you have changed the setting, that's the default behavior. It will use the original called number to reach the mailbox.
Connection can use either the first redirecting number or last redirecting number, depending on the setting of the Use Last (Rather than First) Redirecting Number for Routing Incoming Call check box on the System Settings > Advanced > Conversations page in Cisco Unity Connection Administration.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
04-14-2011 12:47 PM
Thanks javalenc I was just need to uncheck the VM forward of the first DN and check the VM on the second DN.
As you say that is the default behavior.
BEST REGARDS.
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