ā08-24-2018 09:35 AM - edited ā03-19-2019 01:31 PM
Goodmorning all. I'm veeery new to CUCM and JABBER so forgive my newbie
I have an odd behavoiur with jabber CTI (currently using 11.6 but same result with 10.6)
We replaced our old ActiveDirectory and DomainController server , the old ones were 192.168.1.105 (primary) and 192.168.1.104 (backup), the new ones are 192.168.1.101 (primary) and 192.168.1.102 (backup). If I shutdown the old backup server, after few seconds Jabber disable the CTI (red cross in lower side of interface and a message "Unable to connect"), if I start againg the old backup server che connection is automatically restored after few seconds and CTI back to work
No error rised if I shutdown the old primary server and keep online the old backup. All other features of Jabber seem working ok with both old servers down.
I searched all the option in CUCM interface, and jabber client but didnt find any reference to the old IP / Server name. Only reference I found where about LDAP where I put the IP address, and in UC Services, directory where also I put the new addresses
Also I checked the jabber-config.xml on the CUCM but no reference to the old servers
Anyone can point me where look to update my configuration? Thaks much. Roberto
ā08-25-2018 10:55 AM
ā08-26-2018 10:41 AM
Hello Jonathan, thanks for reply.
yes in LDAP configuration I have the new server's IP, also the syncronization works correctly
on UC Services I have new server's IP setted
on all Service profile I have this setting: CTI Profile - Primary=CTI Secondary=None Tertiary=None (dont know if that "CTI" profile is somewhere configured, I can see only the label)
Also i attach the XML of jabber currently used
this XML is downloaded from CUCM primary (192.168.3.1), I noticed that on the CUCM secondary (192.168.3.2) the <Client> section is missing from the XML, all other parameters are the same
thank you. Roberto
ā09-07-2018 06:44 AM
Hi @RobertoGuidi,
The CTI profile is configurable from
CM Administration interface
User Management -> User Setting -> UC Services
once defined there you can bundle them in a Service Profile
and than associate the a service profile with one or more user (or select a profile as a "Default service profile")
other good hint
Regards Sandro
ā09-07-2018 07:12 AM
It sounds like the client is using cached settings and not picking up the new changes. Shutting the client completely and then deleting the content of these 2 directories should be sufficient (vs spinning up a new workstation):
C:\Users\[user name]\AppData\Local\Cisco\Unified Communications\Jabber
C:\Users\[user name]\AppData\Roaming\Cisco\Unified Communications\Jabber
I typically just wipe the entire Jabber directories, but just deleting the content of each is fine. If the paths are too much to remember, just go to %appdata% and it'll take you to the 2nd path above within the 'roaming' directory and you can navigate from there.
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