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Beginner

Need a Custom Contac Center Express Script?

Hi All.

I need a script for cisco contact center express if you have place share with me. Please help if you have

script like below;

When call comes to script (with welcome promt)

pres 2 for sales    (if pres 2 ı will forward that call forexample ext 2001)

pres 3 for support (if pres 3 ı will forward that call forexample ext 3001)

pres 4 for operation (if pres 4 ı will forward that call forexample ext 4001)

pres 5 for x            (if pres 5 ı will forward that call forexample ext 5001)

pres 6 for y             (if pres 6 ı will forward that call forexample ext 6001)

if wait or press 0 I will forward to operator (1513)

1 REPLY 1
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Hall of Fame Master

Need a Custom Contac Center Express Script?

Check out the following for some sample scripts:

www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/design/guide

/script_repository_701.zip

HTH,

Chris

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