10-07-2010 02:56 PM - edited 03-19-2019 01:42 AM
I'm trying to figure out how (if possible) for the Cisco UCCX Agent Desktop application from taking over a users Windows session every time the phone rings. This is very annoying and takes the end user out of what ever application they are currently in whenever their phone rings. Does anyone know how to change this?
10-08-2010 06:11 AM
Hi Eric,
This good thread has a nice explanation
https://supportforums.cisco.com/message/1039920#1039920
Cheers!
Rob
10-08-2010 07:29 AM
That would be great if those were options under Preferences on version 7. I dont see anything about change behavior on my clients.
10-08-2010 09:25 AM
Hi Eric,
Maybe this is better
Miscellaneous tab options.
Option Description
Window Behavior Specify how you want the Agent Desktop window to
behave:
• Normal. The window appears when calls are
present and minimizes when idle.
• Keep Open. The window is always visible, but may
be hidden by other open applications.
• Always on Top. The window is always visible and on
top of other open applications.
• Stealth. The window appears as an icon in the
system tray.
Cheers!
Rob
10-08-2010 10:01 AM
I dont see a Miscellaneous tab on the agents or is this on the supervisor desktop. Is this configured from IPCC? If so could you give me the menu breakdown?
Thanks Rob!
Eric
10-11-2010 12:06 PM
Hey Rob -
Figured it out. Thanks so much for the hints! I wasnt looking in the right place. After I found it what you sent me made sense!
Thanks again!
eric
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