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Enthusiast

Unity Connection 9.0 Single Inbox - User not receiving voice messages in email

We are using Unity Connection 9.0 with the Unified Messaging Inbox accounts for our users so that they receive their voice messages in their email.  This is working perfectly for all of our 250 users except 1.  I've checked and double checked this user account.  I even deleted it and then re-created his Unity Connection account, but he is still not getting his voice messages in his email like everyone else is.  Has anyone experience this before with a specific user?  Is there something I am missing somewhere? 

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Beginner

Unity Connection 9.0 Single Inbox - User not receiving voice mes

I ran into this same issue both in 9.0 and 9.1.1. After working with TAC for at least a week we ran the following command on the Exchange 2010 server and it fixed the issue.

Set-ThrottlingPolicy -identity "ConnectionUnifiedMessagingServicesPolicy" -EWSFindCountLimit 25000

Hope this helps.

- Justin

4 REPLIES 4
Enthusiast

Re: Unity Connection 9.0 Single Inbox - User not receiving voice

I would also point out that I ran the test on the account, and it was able to successfully connect to his exchange inbox from the test. 

Advocate

Unity Connection 9.0 Single Inbox - User not receiving voice mes

If you have Exchange 2010, you might be hitting this bug. CSCue31224. Last I checked its not fixed even in 9.1.1a.

Please rate useful posts.
Beginner

Unity Connection 9.0 Single Inbox - User not receiving voice mes

I ran into this same issue both in 9.0 and 9.1.1. After working with TAC for at least a week we ran the following command on the Exchange 2010 server and it fixed the issue.

Set-ThrottlingPolicy -identity "ConnectionUnifiedMessagingServicesPolicy" -EWSFindCountLimit 25000

Hope this helps.

- Justin

Advocate

Unity Connection 9.0 Single Inbox - User not receiving voice mes

Yep, this resolved the issue for us but we had to apply this throtting policy to each mailbox. Of course, the Exchange admin had some sleepless nights after this.

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