Hi, a customer with en existing CME+CUE platform (CISCO2851-CCME/K9 s/n fcz130272ap with 2 VIC2-2BRI-NT/TE, 1 PVDM2-48U64, 1 Cisco Unity Express-AIM-CUE) requires us to implement a service of IVR+ACD, in order to activate the IVR tree described in th...
My company just had us install Personal Communicator 8.5.6 and set it to automatically start when signed in to windows. This is working fine except it leaves the window open on the desktop. How do I make it automatically minimize to tray (like skyp...
Hi Guys,I am trying to enable SNMP Master Agent Service and it does not want to turn on on the CUCM. I have the string information configured but it doesn't seem to work or make a difference in enabling the service.This is an older CM but the focus ...
We have a deployment of about 100 CUCIlync users that are having a problem when they select a contact from Lync and attempt to dial the number it adds a +1 to the call. These are internal calls and should be dialed exactly as listed in the AD GAL wi...
I have a question regarding multiple clusters registered in ELM. Is there a way to move licenses from one cluster to the other cluster. For exampleCluster-Pub-A has 1000 CUWL LIc. I add Cluster-Pub-B to my network and register to ELM. Is it po...
Good afternoon,I have been running the 'Agent Adherence' report (by day) in Workforce Management, and on certain agents the Total In Service Time is longer than the Total Login Time. The field dictionary for Cisco Unified Workforce Optimization defi...
Has Cisco done any testing on the maximum number of logins allowed per user? I have looked at the SRND/guides out there and the only references are to the maximum number of requests and not the maximum number of logins allowed per user of course assu...
Hello all, I am trying to build a custom web application that will allow employees to do some tasks without the need to access callManager admin page, such as managing directory numbers, speed dials, extension mobility....I started by trying to compi...
Hi,Please let me know is Cisco UC Phone 7942 is comes with the built in head set or do we have to buy it separately.regardsMessage was edited on June 5, 2013: Kelli Glass, Cisco Collaboration Community moderator, added community categories and tags ...
I'm upgrading our Unity 4.0(2) to unity connection 8.x. I know that I'll need to use COBRAS to migrate the data however, it looks like I have to at least upgrade the unity server to 4.0(5), thank you Chris Dean for confirming the correct path, beofr...
I have a case where I am replacing an old phone system which had several DID numbers and outside lines. These lines are being rolled over to a PRI which connects into my Cisco Unified CM and Cisco Unity systems. I want all of these numbers to ring ...
First post, so please be gentle One user, 2 phones, 2 different DN's,old number os forwarded to new number.new number has Unity voicemail set up.Unanswered calls to new number go to voicemail correctly,calls to old number are forwarded to new number,...
Hi everybody.I'm trying to import certifcates on a Cisco Presence. The problem is that the field "Root Certificate", described in http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_6/english/integration_notes/Federation/Intradomain_Federation/CUPCo...
