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cowetacoit
Beginner

Unity Connection 9.1 - Voicemail button on phone

We're running a newly upgraded version of Unity Connection 9.1 from Unity 7. After the upgrade, sometimes when we press the voicemail button on the phones it actually rings a few times before the voicemail attendant picks up and asks for your PIN. Does anyone know what could be causing this?

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That's usually ok for a single server but for a cluster, generally should use Top Down ... sometimes it depends on how many ports you have as well (e.g. very large clusters).  If I were you, I'd try top down and see if it makes a difference for your application.  If not, probably will need to dig a bit deeper into topology and such.

Hailey

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David Hailey
Advisor

In your hunt configuration in CUCM, what is the distribution algorithm you have set for the line group(s)? 

Hailey

longest idle time.

 

 

That's usually ok for a single server but for a cluster, generally should use Top Down ... sometimes it depends on how many ports you have as well (e.g. very large clusters).  If I were you, I'd try top down and see if it makes a difference for your application.  If not, probably will need to dig a bit deeper into topology and such.

Hailey

that makes sense. i added a unity conn subscriber with an additional 16 ports. chenged CM to Top down and it seems good now. thanks!

Good deal, glad to help.

Hailey

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