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We are having an issue with outbound calling to numbers that have the same last 4 digits as other DNs and translation patterns. Example...somoene places a call to an external number 770-254-8550 but we have directory number that is 8550. Another exam...
We recently upgraded from UC 7.1.5 to 9.1 and have found that the Hunt Pilot Alerting Name or DN of the Hunt Pilot is displayed on the phones instead of the outside caller ID. This is VERY annoying to our users. Does anyone know of a workaround to di...
I have a Hunt Pilot configured to Queue. I have selected a MOH Source and Announcement and for testing, set the maximum numbers of callers in queue to 1. The MOH Audio Source Config is below...Stream # 2MOH Audio Source File SampleAudioSourceInitial ...
We're running a newly upgraded version of Unity Connection 9.1 from Unity 7. After the upgrade, sometimes when we press the voicemail button on the phones it actually rings a few times before the voicemail attendant picks up and asks for your PIN. Do...
I'm referring to click to call. For example a user has a cell phone or an external user has an office phone. When I click to call it fails. I can type a full number with 9 in the top jabber bar and it's fine.
