We have two 7962 phones with a 7915 connected to them. We upgraded from the first CUCM 9.1.2 release to 9.1.2.13900-10. These phones have something called a CTI MultiFunction Connect that we purchased from a channel partner a few years ago. This device connects the phone to a headset and the headset is also connected to a Motorola 700mhz radio system. They use this for dispatching public safety vehicles and need the ability to talk on the phone or radio on the same headset.   Since the CUCM upgrade the phone will randomly mute....it doesn't matter if the headset is being used or not. We narrowed the issue down to when the CTI MultiFunction Connect is connected to the AUX port. We disconnected it from the phone and the phone stops muting on its own.   Any suggestions? ... View more

We are having an issue with outbound calling to numbers that have the same last 4 digits as other DNs and translation patterns. Example...somoene places a call to an external number 770-254-8550 but we have directory number that is 8550. Another example would be someone makes an outbound call to 770-254-0591 but we have a translation pattern for 0591 (the real DID is 770-683-0591). When you call 770-254-0591, it goes to the DN of the 0591 TP.   This came about after we changed Telcos recently. ... View more

We recently upgraded from UC 7.1.5 to 9.1 and have found that the Hunt Pilot Alerting Name or DN of the Hunt Pilot is displayed on the phones instead of the outside caller ID. This is VERY annoying to our users. Does anyone know of a workaround to display the real outside caller ID? An example call flow if below...   Translation Pattern > Hunt Pilot (Hunt List and Line Groups) > Caller ID of the Hunt Pilot or DN is displayed on the phones in the Line Group instead of the external caller ID ... View more

I have a Hunt Pilot configured to Queue. I have selected a MOH Source and Announcement and for testing, set the maximum numbers of callers in queue to 1. The MOH Audio Source Config is below... Stream # 2 MOH Audio Source File SampleAudioSource Initial Announcement                     "TagOffice" Initial Announcement Played        Only for Queued Calls Periodic Announcement                "TagOffice" Periodic Announcement Interval   30   When i test this i get the "TagOffice" announcement and then it immediately plays it again....after that the ExampleAudioSource music plays for 30 seconds and i get the announcement. I'm trying to figure out how to get the Announcement to play once....music for 30 seconds...then the announcement again. Any suggestions? ... View more

I'm preparing for a UC migration and need to upgrade the IP Phone Firmware first. You have to restart the TFTP service and i'm wondering if this will cause an outage? I'm trying to upgrade the firmware of one type of phone at a time to minimize the downtime. After you install the COP file it states to restart TFTP. Anyone know if restarting will cause any issues? ... View more

We have a 4506 SUP7-E VSS pair running as our network core. There are several layer 3 fiber connections going out to around 25 buildings. We have a mixture of physical servers, layer 2 switches, IBM Blade Center and a Cisco UCS B series fabric interconnect pair connected to the VSS Core. We run Dell EQ iSCSI arrays that have jumbo frames enabled....which also connect to the VSS Core. We've entertained the idea of enabling jumbo frames many times but since there are so many devices that do not support jumbo frames connected we've never enabled it. My question is what would be the implications of enabling jumbo frames on the VSS Core if there are devices that do not support it? Would the switch fragment those 9000 byte frames down to 1500 with no impact in performance? The reason we're considering jumbo frames is for obvious performance reasons on the Cisco UCS and Dell EQ iSCSI SAN. Everything we have configured is textbook except having jumbo frames enabled and we feel like that could be a missing link in the overall performance of the data center. ... View more

I'm planning a maintenance window to deploy VSS on a pair of 4506-Es. I'm in the process of building the configuration file since the naming convention changes to "interface-type switch-number/slot/port". My question is after the VSS pair is formed.....what does the second switch's interface naming look like? Since they are both 4506-Es i'm wondering if the supervisor will still be considered a Slot. example: 1/1/x     Supervisor 1/2/x     Linecard 1/3/x     Linecard 1/4/x     Linecard 1/5/x     Linecard 1/6/x     Linecard 2/1/x     Supervisor 2/2/x     Linecard 2/3/x     Linecard 3/4/x     Linecard 3/5/x     Linecard 3/6/x     Linecard ... View more

        We have a Dell EQ 6510x we have in production and we are about to power on a Cisco UCS B series chassis and a pair of 6248UP FIs. I'm planning to connect the 4 6510x 10G ports directly to the 6248 FIs and set them as Applicance Ports. My question is would be be better to connect the 6510x Primary controller's two 10G ports directly to FI-A and the standby controller 10G ports directly to FI-B, or stagger them? Stagger meaning Primary Controller one10G to FI-A and one 10G to FI-B then Standby controller one 10G to FI-A and one10G to FI-B. Thanks! ... View more

We are close to implementing UCS into our existing data center. We have a pair of 4506-Es and were planning to run VSS. Well, i found out today that several of our line cards are unsupported and VSS will not work. The two 4500s are running HSRP. I'm wondering what my options are for connecting the two Cisco 6248 FIs to my two 4500s. I'm really dissapointed to find out VSS won't work. We have two 12 port SFP+s line cards in the 4500s. I was hoping to have 4 10G uplinks from each FI to each Core. Now it looks like i might have to settle for a STP design with active/standby? Do i have any other options? ... View more