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cowetacoit
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Member since ‎01-18-2006
‎08-05-2020
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  • 533 Posts
  • 3 Solutions
  • 30 Helpful votes Given
  • 18 Helpful votes Received
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1 Accepted Solution
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User Activity

CCM9.1 - Outbound calling to number with same last 4 digits as DN or Trans Patt.

10-22-2014
We are having an issue with outbound calling to numbers that have the same last 4 digits as other DNs and translation patterns. Example...somoene places a call to an external number 770-254-8550 but we have directory number that is 8550. Another exam...

Hunt Pilot Alerting Name displayed on Caller ID

08-12-2014
We recently upgraded from UC 7.1.5 to 9.1 and have found that the Hunt Pilot Alerting Name or DN of the Hunt Pilot is displayed on the phones instead of the outside caller ID. This is VERY annoying to our users. Does anyone know of a workaround to di...

Basic Call Queue

08-01-2014
I have a Hunt Pilot configured to Queue. I have selected a MOH Source and Announcement and for testing, set the maximum numbers of callers in queue to 1. The MOH Audio Source Config is below...Stream # 2MOH Audio Source File SampleAudioSourceInitial ...

Jabber for Windows - Can't dial external numbers

07-23-2014
Due to having to dial a 9 for external calls, Jabber is unable to make external calls. Does anyone know how to force the Jabber client to use a 9?

Unity Connection 9.1 - Voicemail button on phone

06-26-2014
We're running a newly upgraded version of Unity Connection 9.1 from Unity 7. After the upgrade, sometimes when we press the voicemail button on the phones it actually rings a few times before the voicemail attendant picks up and asks for your PIN. Do...
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Community Statistics
Member Since ‎01-18-2006 10:02 AM
Date Last Visited ‎08-05-2020 12:02 AM
Posts 533
Total Helpful Votes Received 18
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