We have Unity Connection 8.6 running fine with Single Inbox. We have a 5 person IT help desk and would like some way for a 1 voicemail box to deliver the same message to all 5 help desk technicians. Each help desk tech has their own personal voicemail but we'd like a way to allow end users leave a message for all members of the team. We'd like end users to call into 1 voicemail box and have all 5 desk technicians be alerted to the message and then be able to listen to the message.
This might be a simple solution but I'm just not that familiar.
Thank you for any advise.
Solved! Go to Solution.
Thanks for the good feedback. Dispatch looks good, but we really want to live in Outlooks so we'll try that first.
3. Create a shared mailbox in Exchange, attach the CXN mailbox to it.
>> We already have a shared mailbox in exchange that forwards normail emails to all team members. We created a new CXN mailbox and attached it to this shared exchange mailbox. We expect Exchange to forward the message to the team, but it didn't. I wonder if exchange web services somehow misses the forwarding rule we have setup.