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Tod Larson
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Unity Connection group messaging features

We have Unity Connection 8.6 running fine with Single Inbox.  We have a 5 person IT help desk and would like some way for a 1 voicemail box to deliver the same message to all 5 help desk technicians.  Each help desk tech has their own personal voicemail but we'd like a way to allow end users leave a message for all members of the team.  We'd like end users to call into 1 voicemail box and have all 5 desk technicians be alerted to the message and then be able to listen to the message.

This might be a simple solution but I'm just not that familiar.

Thank you for any advise.

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Accepted Solutions

Server-side rules don't work for messages posted into a mailbox via EWS. You would need to open the mailbox in Outlook directly instead of forwarding mail to others.

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3 REPLIES 3

Two options:

  1. Use Dispatch delivery to a Distribution List. This is a great feature that will deposit the message into multiple mailboxes yet allow it to be withdrawn after one person takes ownership of it. The one downside is that the dispatch must be accepted from the TUI, not Outlook.
  2. Create a separate mailbox and decide what to do:
    1. Put an extra line on their five phones with a shared DN to get MWI of that mailbox
    2. Send the message notification to the HD as a team or the ticketing system and have them call into the mailbox.
    3. Create a shared mailbox in Exchange, attach the CXN mailbox to it, and have them all add that mailbox in Outlook. VMO (if you're using it) will still work if you're running new enough versions.

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Thanks for the good feedback.  Dispatch looks good, but we really want to live in Outlooks so we'll try that first.

3. Create a shared mailbox in Exchange, attach the CXN mailbox to it.

>> We already have a shared mailbox in exchange that forwards normail emails to all team members.   We created a new CXN mailbox and attached it to this shared exchange mailbox.  We expect Exchange to forward the message to the team, but it didn't.  I wonder if exchange web services somehow misses the forwarding rule we have setup.

Server-side rules don't work for messages posted into a mailbox via EWS. You would need to open the mailbox in Outlook directly instead of forwarding mail to others.

Please remember to rate helpful responses and identify helpful or correct answers.

View solution in original post

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