Unity IVR with multiple languages

[s.forrest]

We have a requirement to front calls in our telephony system using Unity / IVR. We would like to give the caller the option to choose which language they listen to and then have these calls routed through handlers for the chosen language. Am I correct in thinking that even if we do choose multiple languages, we will still need to record custom handlers in that particular?

What is the quickest, neatest way in which we can achieve this? Any advice would be greatly appreciated.

Regards,

Steve

[fn3247]

We've made a number of these, and this is how we generally do it. A Call Handler for each branch of course, and yes you are right, recording custom greetings for each one. You will still want to set the appropriate language setting for each Call Handler. If the caller does something (or your call handler does) that would cause them to hear a recorded system prompt, setting the correct language on the CH helps ensure they hear something they will understand.