Thank you very much for your speedy response, it's very much appreciated. We will be heeding your advice, with a view to resolving the issue very soon. I'll provide you with feedback as and when I have some. Thanks again, Steve. ... View more

Hello, I'm rather hoping that you'll be able to give me some guidance on an issue we are experiencing with COBRAS. We are able to install the tool and run the executable (CUC is v7.0.2); however, we are presented with an error message almost immediately, stating that the test WAV file could not be downloaded it gives an HTTP/404 error.  There are several blogs stating that this could be due to a corrupt WAV file, so just wondered whether you have any specific instructions on how to test this, or whether you have any other tools we could use to cleanse and remove any unwanted/corrupt files? We have a significant number of call handlers and prompts that we would like to export and then import within short order, so any help you could offer would be greatly appreciated. Many thanks in advance. Steve  ... View more

Hi, Did you ever manage to fix this issue? I have a similar problem, but there doesnt seem to be any pattern, as I can make successful calls using a different H323 gateway etc. I am trying to ascertain whether this is an issue with the frimware I am running (default 6.1.3 load) or in fact whether it is an issue with the version of IOS (12.4.15t9) Any advice would be greatly appreciated... Regards Steve ... View more

Hi Rob, Thanks for the response… We are running version 6.1.2 and as far as I am aware the bug you mention is no longer an issue (well at least this is what I am led to believe from the forum etc) I am considering trying a newer locale? Regards, Steve ... View more

Hi Rob, I am having the same issue with the 7962/6242.pdf. This is accessible when I choose the US locale, but not for the UK locale. Seems a little strange as the UK locale is installed and appears to be available. Any help would be greatly appreciated. Regards, Steve ... View more

Hi, I tried a number of ways to get round this problem and had to raise a TAC case in the end. Apparently this issue is with regard to the Change Notify component / service. It was suggested that I upgrade to an engineering special, which updates and resolves many issues including two defects -CSCsq95431 and CSCso93220 - which are related to DBnotify affecting the ability to reset phones - which can also relate to the login/out issue. I hope this helps. Steve ... View more

Hi, We are looking to tie down a subset of phones from a security perspective and wondered whether it is possible to manually change the SEP .cnf.xml file. Or simply to change template and force devices to use the amended items? When I say is it possible, I mean without issues. Version of CUCM:6.1.2 Thanks... ... View more

Hi, I am having a similar problem with Extension Mobility and with the version 6.1.2 1000-13. Although the users appear to authenticate and log in, their profile and associated details are not shown on the handset. The logged out number is shown only. The workarounds I have used are as follows: 1. Change the CUCM group so the phone is registered with the same server as is presenting the EM service. So in this case we are changing the phone group and forcing registration with the Publisher server. 2. Restart the subscriber the devices are registered to. Neither of these workarounds proves ideal so I would be interested to hear of any fixes to the issue with EM. Thanks ... View more

Hi Dirk, We had to create separate containers and re-run the LDAP synch, as we couldn't find an alternative workaround. Steve ... View more

Hi, Just to let you know, none of the methods we have discussed to date worked with CUCM 6.0(1). I have decided to take a more pragmatic approach and have suggested that any user / template account the customer wishes to hide in the CUCM corporate directory should be moved to an alternative ou / container. Please let me know if you come up with another work around. Regards, Steve ... View more

Hi Brandon, This seems to make sense and I will give this a try when I'm on site next. Would this be a suitable method for CCM6.0(1) where we are performing a synchronization rather than a true integration? Not sure whether an error message would be generated when performing a Dir synch if some users are inaccessible, do you have a view on this at all? Thanks, Steve ... View more

Hi, Just picking up this thread relating to hiding users shown in a corporate directory search. I am working with a customer on a CCM6.0(1) deployment and the requirement is to synchronize with AD. The synchronization peice works a treat, but we (as per the last post) need to hide system and template users. I understand the 'CiscoPrivateUser' workaround for 4.x and also adding '[' for versions of 5.x, however neither work with 6.0(1). How would I best go about achieving this? Thanks, Steve ... View more

Hi Jason, What happens if you actually create the RM JTAPI user in AD? Is this reflected in CCM? Maybe you can look at doing this in the first instance as a work around. I gather it is possible to browse the user base via the CCM admin tool? Does the account you use to admininister CCM have the priveleges to update / create users in Active Directory. Regards, Steve ... View more