Where do you set the Zero out extension on CUE 8???

[rdossouvi]

Can't find where to set the Zero out extension in CME 8.

Under CUE 7 it's right there under voicemail/mailboxes/

Also is it possible to skip through voicemail by maybe adding a "Next" soft-key to the template?

[Rob Huffman]

Hi there,

Here is info for the cli set up the zerooutnumber command was deprecated in CUE 7.1 and replaced with caller-input

caller-flow caller-input

To specify the call flow for a specified caller input, use the caller-flow caller-input command in Cisco Unity Express mailbox configuration mode. Use the no or default form of this command to remove the configuration of the call flow.

caller-flow caller-input input {ignore | repeat-greeting | say-goodbye | skip-greeting | subscriber-signin | transfer-to E164Phone | transfer-operator}

no caller-flow caller-input input {ignore | repeat-greeting | say-goodbye | skip-greeting | subscriber-signin | transfer-to E164Phone | transfer-operator}

Syntax Description

input	Specifies the number between 0 and 9 that a caller must dial to initiate a transfer to another phone number.
ignore	Ignore the key stroke and continue to play the greeting uninterrupted.
repeat-greeting	Repeat the greeting from the beginning
say-goodbye	Play the goodbye message and then disconnect the call.
skip-greeting	Skip to the end of the current greeting.
subscriber-signin	Play the subscriber signin prompt.
transfer-to E164Phone	Transfer to the specified E164 phone number if it is not blocked by the appropriate restriction table.
transfer-operator	Transfer to the operator. If no operator is defined, the key stroke is ignored and the greeting plays uninterrupted.

Command Default

None.

Command Modes

Cisco Unity Express mailbox configuration (config-mailbox)

Command History

Cisco Unity Express Version	Modification
7.1	This command was introduced.

Usage Guidelines

This command replaces the zerooutnumber command in releases 7.1 and later.

Examples

The following example configures the call flow for a mailbox to forward a caller to 555-0200 if the caller dials 2:

se-10-0-0-0# config t

se-10-0-0-0(config)# voice mailbox owner user8

se-10-0-0-0(config-mailbox)# caller-flow caller-input 2 transfer to 5550200

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/Command/c_cmds.html#wpxref15986

Configurable Caller Flow

Beginning in version 7.1, you can customize how the call flow precedes in response to keys pressed by the caller during a call. For each mailbox, the mailbox owner or system administrator can assign one of the following actions to the keys input by the caller:

•Transfer the call to another number

•Connect to the operator

•Ignore the input

•Repeat the greeting

•Say good bye

•Skip the greeting

•Proceed with subscriber sign-in

These actions can be assigned only to single digit input by the user, such as the numbers zero through nine (0 - 9), the asterisk (*), or the pound sign (#).

You can also optionally restrict the transfers using the caller input feature by configuring the call-flow restriction table.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/rel_notes/rel_notes.html#wp261582

Caller input

Enables callers to control how the call flow precedes by pressing keys. For each mailbox, the mailbox owner or system administrator can assign actions to the keys such as:
• Transfer the call to another
number
• Connect to the operator
• Repeat the greeting

•From the CLI: See Cisco Unity Express CLI Administrator Guide.

•From the GUI: Use the Voice Mail > Mailboxes option and the online help

Cheers!

Rob