Cisco UCS C220 M3 - Hard Disk Status Blinking Amber

[VCsupport17]

Hi Community,

We have Cisco UCS C220 M3 server with 4xHDD. The Hard drive fault status are blinking amber at the same time. I check the installation and service guide if what does it mean and it says the device is rebuilding.What is the reason why it is rebuilding? Is this normal?

http://www.cisco.com/c/en/us/td/docs/unified_computing/ucs/c/hw/C220/install/C220/replace.html

On the front panel System Status LED it is green.

I checked on the CIMC if there are errors or alarms on the HDDs but it shows Good.

How to futher troubleshoot this issue?

Thank you for your help.

[Kirk J]

Greetings.

From the CIMC, look at the SEL logs and see if it makes references to any kind of drive failure, timeout, predictive failure, etc.

You'll probably need to open a TAC case and have raid controller logs reviewed to see if you had drive timeout (certain drive firmware versions can have issues).

Thanks,

Kirk...

[VCsupport17]

Hi Kirk,

This is already escalated to TAC support. Thanks for your advise.

But based on the logs i have sent to TAC, there are no issues found on hard drives.

Line 194: +physical-drive-status: Online

                Line 269: +physical-drive-status: Online

                Line 344: +physical-drive-status: Online

                Line 419: +physical-drive-status: Online

                Line 489: %controller "SLOT-2" %type "RAID" %virtual-drive "0" %group general

                Line 500: +virtual-drive-status: Optimal

                Line 501: +virtual-drive-health: Good

                Line 506: +virtual-drive-visibility: Visible

Any idea what is causing the HDD LEDs status why they are flashing amber at the same time?

I tried to reset the CICM controller and also did a graceful shutdown of the server but did not make any change.

Thanks and regards.