Reset Hyperflex root password

[rjohnson5]

My main aim is to install the Hyperflex html5 plugin for vCenter.  When i do so, it asks for the controller root password.  What i have for the root password seems to be incorrect, although I can log on at the console using this password

So ive tried resetting the root password using the below to login to the contoller

ssh root@`/opt/cisco/support/getstctlvmip.sh "Storage Controller Management Network"` -i /etc/ssh/ssh_host_rsa_key

but get the normal locked down page asking to generate the challenge for root shell access, which i believe i need to work with TAC to get passed.

Any ideas to help me reset this root password???

[Kirk J]

While some of the various functions and scripts will appear to ask for 'root' password, it is really wanting the 'admin' password.

If you have 4.5 or higher hx, then installing the html plugin command should be:

• ssh as admin to hx connect ip
• install_vc_plugin   (don't use any extension) (this actually calls an alias command)
• provide the admin username and  password for vcenter when prompted
• provide admin password for hyperflex when prompted.

Kirk...

[rjohnson5]

Im trying to install version 2.2 of the html5 plugin onto hyperflex v4.5
I get asked for the storage controller root password as well as the storage controller admin password when I run the plugin installer.
It doesn't like the password I use even though I can login as root at the console and admin via ssh.

[Kirk J]

Did TAC unlock the restricted shell for you?

If you have access to root at all(without TAC intervention), then there was likely some sort of upgrade failure (post upgrade tasks failed).

You will need to open a TAC case to resolve.

Kirk...

[rjohnson5]

I haven't called TAC. Shouldn't really need TAC to install a plugin. All of Cisco's documentation say this should just work.

[Kirk J]

You don't need TAC to install the HTML5 plugin, if your cluster is in a normal state.....

The fact that you have access to 'root' via console, on a 4.5 version tells me your cluster didn't have a complete upgrade.

You need TAC assistant to correct the failed upgrade.

Kirk...