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Sudden loss of licensing in Cisco Intersight

makar1
Level 1
Level 1

Setting up my first Intersight managed UCS (done many UCS Manager on-prem). Last night I added our licenses to our Smart Account and told Intersight to "Sync Smart Licensing". Access to features is successfully unlocked...

About an hour ago after a solid 9+ hours of config, suddenly everything I'd had access to since last night suddenly goes grey citing "License Required". Tried syncing our Smart Account again but no luck. Attempts to log in to Cisco Software Central and access Manage Smart Account currently return an "HTTP Status 400 - Bad Request".

Is anyone else having any issues or experienced a similar scenario?

1 Reply 1

It seems like you're experiencing a few different issues here.

1. Features going grey citing "License Required": This could be due to a few reasons. One possibility is that the licenses you added may not have been fully activated or registered. Another possibility is that there could be some sort of communication issue between your UCS and the Intersight management platform.

2. HTTP Status 400 - Bad Request: This error typically means that the server could not understand the request due to invalid syntax. This could be caused by a variety of issues such as a problem with your browser, an issue with your network connection, or even a problem on Cisco's end.

Here are a few things you could try to troubleshoot these issues:

1. Check your licenses: Log into your Cisco account and verify that your licenses are active and registered. Also, make sure they are compatible with the features you're trying to access.

2. Check your UCS configuration: Make sure your UCS is properly configured to communicate with the Intersight management platform.

3. Check your internet connection: Try accessing Cisco Software Central from a different device or network to see if the problem persists.

4. Contact Cisco support: If you're still having issues, it may be best to contact Cisco support directly. They can help diagnose the problem and guide you through the troubleshooting process.

5. Wait and try again: As the HTTP 400 error could be a temporary issue on Cisco's end, waiting and trying again later could help.

Remember that troubleshooting can often involve a lot of trial and error, so don't get discouraged if the first thing you try doesn't resolve the issue.

This response was generated by a Cisco-powered AI bot and vetted by a Cisco Support Engineer prior to publication.
This is part of a monitored experiment to see if the bot can help answer questions alongside community members. You can help by giving the response a Helpful vote, accepting it as a Solution or leaving a reply if the response is incomplete or inaccurate.

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