Ubuntu 16.04 recognize USB 3.0 on UCS C220 M4

agnesyangwei · ‎06-14-2017

We installed Ubuntu 16.04 on UCS C220 M4 server, which has two USB 3.0 ports at rear.

We connect USB 3.0 devices on USB 3.0 port on the server. However, lsusb shows speed of 480 only.

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// lsusb -vv output on the device

Bus 002 Device 003: ID 04b4:00f1 Cypress Semiconductor Corp.
Couldn't open device, some information will be missing
Device Descriptor:
bLength                18
bDescriptorType         1
bcdUSB               2.10
bDeviceClass            0 (Defined at Interface level)
bDeviceSubClass         0
bDeviceProtocol         0
bMaxPacketSize0        64
idVendor           0x04b4 Cypress Semiconductor Corp.
idProduct          0x00f1
bcdDevice            0.00
iManufacturer           1
iProduct                2
iSerial                 0
bNumConfigurations      1
Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength           32
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0
    bmAttributes         0x80
      (Bus Powered)
    MaxPower              100mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           2
      bInterfaceClass       255 Vendor Specific Class
      bInterfaceSubClass      0
      bInterfaceProtocol      0
      iInterface              0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x01 EP 1 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200 1x 512 bytes
        bInterval               0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81 EP 1 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200 1x 512 bytes
        bInterval               0
// lsusb -t shows the drivers are ehci-pci. no usb3.0 xhci show

lsusb -t
/: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=ehci-pci/2p, 480M
    |__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/8p, 480M
        |__ Port 4: Dev 4, If 0, Class=Hub, Driver=hub/2p, 480M
        |__ Port 6: Dev 5, If 0, Class=Human Interface Device, Driver=usbhid, 12M
        |__ Port 6: Dev 5, If 1, Class=Human Interface Device, Driver=usbhid, 12M
        |__ Port 6: Dev 5, If 2, Class=Human Interface Device, Driver=usbhid, 12M
/: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=ehci-pci/2p, 480M
    |__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/6p, 480M

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Question: how to enable USB 3.0 ports on UCS C220 M4 server?

Philip D'Ath · ‎06-14-2017

I'm assuming you did the old "sudo apt-get update ; sudo apt-get upgrade" after installing Ubuntu?

agnesyangwei · ‎06-15-2017

Thanks for your reply.

I did not do any 'sudo apt-get upgrade' nor 'sudo apt upgrade', while 'sudo apt update' and 'sudo apt-get update' were executed.

Philip D'Ath · ‎06-15-2017

Update only updates the software catalogs and nothing else. You need to run the upgrade option to actually install the updates. Try that. I wouldn't mind betting that solves them issues - and improves your security a lot. You won't even have the security patches installed.