About PatWruk

PatWruk · 07-02-2025

We're currently testing out a new model of phone (9861) to allow for Wifi connectivity instead of wired due to some of our locations horrible wiring setup. Our current setup for remote locations is to use MRA for the phones, and that is working using...

MacOS user mapping not updating · 05-12-2025

I have a user today that started getting blocked for certain sites which we only block for our call center. Looking into it Umbrella still sees it as a call center user. Even after rebooting and the IP changing it's still showing as a call center use...

PatWruk · 03-20-2025

We are looking at automating some configuration checks across all of our switches, I created a quick script to run an api call and it works great on our newer switches running ios-xe, but we are running into an issue with our ios switches (Catalyst 2...

PatWruk · 03-06-2025

We are looking to customize the popup in Finesse when a call comes in from a queue. Right now it displays the call information and what queue it's for. Is it possible to send any other information from the UCCX script to that popup?To explain, we hav...

PatWruk · 03-24-2023

I'm trying to setup an authorization policy that matches on the PC name for certain devices and I can't seem to figure out the syntax properly. The computer names I'm trying to match on would be PC01Client .. PC999ClientSo the regex I have tried is:P...

PatWruk · 08-22-2025

Here is what the TAC engineer told me he found in the logs:After the analysis, of the logs we never see the 9861 SRP request going to the Expressway-E because of the missing MIC certificates being trusted from CUCM over the cloud. You need to apply...

PatWruk · 07-08-2025

I ended up opening a case with TAC, it turns out it was a missing certificate issue. Not 100% sure of the why it effects those phones and not the 78XX, but adding those to expressway-e fixed it.

PatWruk · 07-02-2025

I'm not finding anything special in the logs for Expressway-C or E that would point to that phone. Not that I'm that great at reading these logs. I connected the 9861 to my cell phone to get a unique IP from everything else we have connected and look...

PatWruk · 07-02-2025

Here is the packet capture, I'm currently grabbing a log from the Expressway-C to see if i can see anything special there

PatWruk · 07-02-2025

I hooked up a laptop in the same vlan and was able to resolve the dns. I then wired the phone in the same vlan which won't allow registration without MRA and tried to register while doing a packet capture from the switch. I can see communication betw...

Member Since	‎02-18-2020 08:48 AM
Date Last Visited	‎12-30-2025 02:26 AM
Posts	22
Total Helpful Votes Received	3

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User Activity

MRA issue with new phone model

MacOS user mapping not updating

RESTCONF on an ios switch?

Additional Information in Finesse Call Popup?

Regex in ISE 3.1 Authorization Policy

Re: MRA issue with new phone model

Re: MRA issue with new phone model

Re: MRA issue with new phone model

Re: MRA issue with new phone model

Re: MRA issue with new phone model