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Hey everybody, ever since we upgraded our UCCX system to 8.5 in the reports all the calls that were previously being regarded as Dequeued are now being regarded as "Handled by other". Nothing changed as far as our IVR goes, I've still got Dequeue (-...
Hey everybody, I'm having a heck of a time getting a wallboard to work correctly ever since we upgraded our UCCX server to 8.5. As you can see from the code below the asp page is just a simple page to display agent statistics, nothing special with i...
Here's the deal, Remote Office 1 has Call Manager and Remote Office 2 has Call Manager and UCCX. The Call Manager systems are completely independent of each other, they do not talk to each other at all. There has been a request to get one of the de...
Hey guys, we recently had a company come in and upgrade our UCCX, CM, and Unity systems to 8.5. Problem is we had an issue with one of the guys that did the setup and we couldn't figure out what he set the password to for 'uccxhruser'. I changed th...
Hey everybody, I'm trying to setup a Set Session Info step so when a caller presses 1 for instance to go to a specific department I can go into the database and see how many callers pressed a certain button.Here's what I've done so far, I've setup a ...
Anybody have any ideas? I'm having a heck of a time trying to figure this out. I've tried just about everything and I'm unable to view any CSQ data from any wallboard.
I should have been more specific, I can get Agent stats just fine but I'm unable to get any CSQ information. I can view what status an agent is in without a problem. I've tried the default gila-wallboard, my bastardized version, and another version...
I can not for the life of me get this damn wallboard working on 8.5. I've tried adding " WBConnect = "Dsn=acdDbRte; Host= " & DBsource & "; Server= "& DBServer & "; Service=1504; Protocol=onsoctcp; Database= " & DBdatabase & "; Uid= " & DBuserI...
Great idea with Wireshark, didn't even think about that. The password when I tried that was cisco as well so I changed the passwords on both servers to cisco. Unfortunately it still doesn't work but I tried it on another computer and it worked...so...
