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sturcott9891
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Level 1
Member since ‎11-30-2007
‎08-18-2017
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  • 80 Posts
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  • 15 Helpful votes Given
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Calls Dequeued no longer works since 8.5 upgrade

04-02-2012
Hey everybody, ever since we upgraded our UCCX system to 8.5 in the reports all the calls that were previously being regarded as Dequeued are now being regarded as "Handled by other".  Nothing changed as far as our IVR goes, I've still got Dequeue (-...

UCCX 8.5 Wallboard help

03-07-2012
Hey everybody, I'm having a heck of a time getting a wallboard to work correctly ever since we upgraded our UCCX server to 8.5.  As you can see from the code below the asp page is just a simple page to display agent statistics, nothing special with i...

Multiple Independent Call Managers over a WAN

11-16-2011
Here's the deal, Remote Office 1 has Call Manager and Remote Office 2 has Call Manager and UCCX.  The Call Manager systems are completely independent of each other, they do not talk to each other at all.  There has been a request to get one of the de...

Problem connecting to Historical Reports in 8.5

10-25-2011
Hey guys, we recently had a company come in and upgrade our UCCX, CM, and Unity systems to 8.5.  Problem is we had an issue with one of the guys that did the setup and we couldn't figure out what he set the password to for 'uccxhruser'.  I changed th...

Using the Set Session Info to populate Custom Variable

09-14-2011
Hey everybody, I'm trying to setup a Set Session Info step so when a caller presses 1 for instance to go to a specific department I can go into the database and see how many callers pressed a certain button.Here's what I've done so far, I've setup a ...
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Member Since ‎11-30-2007 10:38 AM
Date Last Visited ‎08-18-2017 03:53 AM
Posts 80
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