Hi Guys,      we have a customer who have recently migrate the CUCM from 8.0 to 11.0 and upgraded the VGWs to ISR. they always had an ISDN circuit for normal PSTN calls and a Mobile gateway for mobile calls as first choice. Below is the call flow bef...

Dear Experts,  I have a customer who recently installed SX20 and can make video calls calling the another SX20 with the WAN using IP address in the same domain. now they want one of the SX20 to able  to do video call to external clients dialing an IS...

Dear Experts,  I have a customer who recently installed SX20 and can make video calls calling the another SX20 with the WAN using IP address in the same domain. now they want one of the SX20 to able  to do video call to external clients dialing an IS...

Dear Experts,    we have a team of agents who gets the wrapup option after they hung up to add the notes and reason codes (attached screen shot). there is another team of agents in same uccx who require different list of reason codes to be dispalyed ...

Dear Experts,  I have a user who is a agent and unable to login to the Cisco Agent desktop from her PC. the ID, password, and extension number used are confirmed correct (user can login to the cisco desk phone extension mobility) but the error I keep...