On our current version of UCCX/UCM, supervisors are able to initiate a recording of agent calls remotely. Has anyone found a way to accomplish this in Finesse?
My company currently has Exchange 5.5 loaded on an old server. Our plan is to migrate Exchange to a new Dell Xeon dual processor server. We are also ready to install Unity. Questions include: 1) Any problem with having only one installation of Exc...
Hi Denise - Upon further reading, it does appear this API will do exactly what we want it to do. "If a supervisor wants to record an agent's call, the supervisor must first start a silent monitoring session on the call."Haven't tried it yet, but it ...
