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Hi. I've set up a lab with Unity Connection 2.0 and I've been testing Phone View with different ip phone models. I've had no problems with 7941/7961 but when I tried with 7970 I had the following problem: When I enter voice mail I press 5 (Find a mes...
Hello team, hope you can help me. Our customer is experiencing problems with the recording/playback feature. He is able to monitor agent's call but when he tries to record the call, he doesn't get anything. We are using SPAN monitoring (with 02 NICs)...
Hello team. We are experiencing issues with a soft switch deployment (PGW 2200 in call control mode). Right now we are getting a great deal of calls being disconnected from PGW to PSTN. For some reason, PGW is sending the Release Message 63 (Service ...
Hello team, I have a question and I hope you can give some guidance. A SP customer bought a large quantity of 871 routers in basic configuration (that means 24MB Flash & Cisco IOS Advanced Security Feature Set). The thing is that the customer realize...
Hi. In my case I was using CUCM 5.x and Unity Connection 2.0The reason it was not working was because I had forgotten to associate the device to the Phoneview Application User, after I did it I was able to access the voice messages from the phone.Ho...
Thank you. Unfortunately we already tried this but the problem still continues. We are running out of ideas, the situation is becoming more critical. Any other ideas? anybody?RegardsPedro Zevallos
