We have a mixed installation (UM/VM) of Unity 5 integrated with Domino 7. We have a couple hundred UM users working happily, and are rolling out VM-only boxes to users at this point. This morning's roll-out included a couple of users who report tha...
I have a call between an H.323 endpoint and a 7940G phone. When the H.323 endpoint disconnects first, the 7940G gets fast busy tone. Any idea how I can fix this? If this needs additional information for a solution, please let me know.
I have an IPCC Enterprise 6.0 installation with CCM 4.1(3). We use MGCP 3845 PSTN gateways with multiple PRIs terminated on them. Agents use Cisco IP Phones.We are in the process of planning the roll-out of a 3rd party IVR, identified to CallManage...
Is there an acknowledged best practice, or known pros and cons for scheduling a closed treatment by either:a. Using an administrative script to modify the value of a Global Variable based on time of day/day of weekb. Using Call Type Manager to chan...
For what it's worth, calling the dispatch office first is the way we proceed as well, and the dispatchers have always been very eager to help and grateful that we're making sure it works properly.
The way I achieve this in 3.5(3) for a prompt directory called NewPrompts and a prompt file called Prompt1.wav, located under the ...prompts\user\en_us folder is as follows:Define a string variable called stringPromptDir and set it to U"NewPrompts\\"...
In CRS 4.x, prompts are actually loaded into the repository, just like scripts were in previous versions. That's why scripts have to be uploaded using the Admin web page.
When I experienced this situation (with a 3rd party IVR using an H.323 integration), I found that a Media Termination Point was needed. Also, check the transfer method used by CVP. CallManager does not support H.450.2 transfers without use of an in...
