I am using Cisco Finesse 12.5. The scenario is as follows: I initiated a call from the customer to Agent A, and Agent A made a blind transfer to Agent B. The dialog events that I am receiving on Agent B are as follows: The first event shows the call ...

Scenario:I have three clients connecting to Cisco Finesse's XMPP service simultaneously: Finesse desktop client using BOSH.My custom CTI Toolbar front end is using BOSH. A custom Java-based connector using XMPP. All three clients can connect simultan...

I want to get all supervisors in one team, do we have any API to get the supervisor list against Agent ID or Agent Team ID?    If anyone knows that please help me with that issue. Regard, Hassnain

I want to subscribe to the Queue Stats Event for Supervisor in UCCX, Like we are subscribing to the team events using '/finesse/api/Team/id/Users' this API Is there any API for subscribing to the queue events? If anyone knows that please help me wit...

is this possible to schedule Queue Callback or how does the system behaves if the respective agent is not available during the scheduled time. We can schedule a call to another available agent If the Agent A is not available at the schedule callback ...