Is this possible to schedule Queue Callback

[HassnainMurtaza77]

is this possible to schedule Queue Callback or how does the system behaves if the respective agent is not available during the scheduled time. We can schedule a call to another available agent If the Agent A is not available at the schedule callback time.

Reference

https://developer.cisco.com/docs/finesse/#dialog%e2%80%94schedule-or-cancel-a-callback

[bmachado]

Hi HassnainMurtaza77

For UCCE system, 
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/User/guide/ucce_b_ucce_b_outbound-option-guide-for-unified_1261/ucce_b_ucce_b_outbound-option-guide-for-unified_1261_chapter_01.html#...

This guide will help you to clear the questions you have.

-Thanks

Brinal