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I am trying to capture the CCDR call id so that it can be passed along to the CAD desktop. This way the agent can then enter it as part of the call notes within the customers third party app. This will help the customer identify what CCDR record was ...
If you just want to send the call to a CUCM extension, use a Label Node. Keep in mind by issuing a regular label, you will be bound by the CVP Ring No Answer timer so you can requery the call and continue call processing after that Label node. If thi...
You can remove the Logger from the application in CVP Studio. Go to the application and Right Click to select Properties. Then select Call Studio/General Settings and then remove the ActivityLog from the bottom section. This will stop ALL Activity lo...
okay, so it looks like I have to do a bit more testing. Like Paul did state, we will have to get the CCB engine involved to some extent. I am trying to get this working in my lab now. I will post more as I test.
