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Hi everybody, we have a error "logic error occured prior to Locking TP Services" when call goes to an agent and he try to pick up by the hot keys ( F5 )
Hi we have ipcc ent 6.0 cra 3.5Can we do some operations for contact in cra script or icm script ( like query to the database ) when caller drop call while in ivr menu.
Hi, we have some problems with outgoing calls from 7912 connected to 4510r switch, calls from 7940 is ok, but then we call from 7912 after some time voice is become very bad and city abonent can't hear us or we can't hear abonent. ( we have to 4510 s...
Hi, we have an ipcc ( CCM 4.1.3,CRA-IVR 3.5.2,ICM 6.0 agents work with CTIOS ) Problem is that every one two seconds some cti port are missed by the system. Trace on ccm - ConnectionManager - wait_AuDisconnectRequest:NO ENTRY FOUND IN TABLE ( for cti...
Hi, we use ccm 4.1.3 and it periodically drop all calls. Where are lot of messages (in event viewer) like Cisco CallManager stops (start) handling calls for the indicated H323 device due to route loop over H323 Trunk. But calls drops not with every ...
I want the IVR script to trigger a database query when a call ends. ( 1 option )I need it to get statistics about quantity of inquiries to each point of ivr srcipt.
I can set icm variables while cra script is going ,but if caller just hang up without going through End step at the end of a script, this data not shown in Termination_Call_Detail table in HDS.
I want to query database if a caller hang up.From webview statistic i now how many calls hang up while in IVR( different calltype for queue on agents).
Thanks for answer,CTI ports and Route Points are in serviceWhere two ivr's for each 125 ports and translation routes ( in ICM )( calls goes on bouth ivr's - load balancing )where are call limit in pgw for ipcc and we have only 120 concurrent calls in...
