Hi, we're running Unity 11.5 and running into some odd issues with accepting and forwarding VMs once users are moved to Exchange online. Everything works correctly with the single inbox in the cloud with VMs being placed in the users inbox. But we ha...

We recently switched one of our offices to using a SIP trunk for incoming/outgoing calls and we are having an odd issue. Since the switch, if we direct incoming calls to our AA, it rings 2 or 3 times and then we get a busy signal. If we change the vo...

I am running into problems running these 2 reports. All the other reports I have tried work correctly, but no matter how I try these reports (agent, team, skill, or nothing selected) it comes back with the error "Report execution failed. Retry runnin...

We have a somewhat usual request from management. Up until now everyone has been required to record a uniform greeting as their standard VM greeting. Now, they want everyone to start using the system default greeting instead of the standard greeting ...

So we have been the target of voicemail hackers. This has happened in the past and we disabled Unity calling outbound. Our hope was if we did this the hacking attempts would stop since even if they got in they wouldn't be able to make calls. Unfortun...