I have a customer who is using Extension Mobility at the office and during the pandemic installed MRA and had users take these phones home and continued to use Extension Mobility (EM) at home to login and access their profile through MRA.  The custom...

I have a customer that is looking to separate their cluster for geographical redundancy (all versions are 10). For CUCM, CUC and UCCX I found information including bandwidth requirements but cannot find anything for the add on products for UCCX. Do...

The end user running UCCX wants to present the City and State Caller ID to their agents similar to what cell phones will show with City ID from Cequint Incorporated.  We can build a database with Area Codes and Exchanges to reference  and pass this a...

I have a customer who is currently running an IPCC Express 3.X with their CCM system. There are looking to upgrade their IPCC server hardware and software to 4.X and add some queues and users. Can both servers be connected to a single CCM and have ...

A customer wants to configure Band A and Band B call routing for the Call Manager. There are thousands of numbers that have to be configured. These numbers also changed periodically. After the intial configuration using route filters is finished is...