We've been using ccx 12.0 with demo licenses, recently the trial period has expired.We got licenses for 12.5 version in our smart account and we have upgraded uccx verison from 12.0 to version 12.5.As expected the system remain on classic licensing a...

Hello,Its Cisco Aqm 11.5Calls are recorded and available in recording storage, DB entries are also available however the calls are not available for playback in the Web interface.This is a fresh installation.Any suggestions please

Hi Team, I am looking for adding a GSM number as a pilot number for my UCCX inbound IVR.  Can I achieve this  ? Is there any supported GMS gateway\ module for IVR. I understand if the DTMF method of the GSM gateway support the DTMF methods supported ...