Hi Experts, My setup is Cisco UCCX 12.5 SU3 ES06 I am using make a call API of Finesse to create new call from agent desktop. for the API authentication I have created a user with supervisor and administrator privileges. So that I can use same authen...

Hi, Can you pleas support me here, I need to create a finesse custom gadget that load a url (webpage) inserting the customer number. I have sample screenpop gadget code from devnet portal, however it is about inbound calls where callvariable value is...

We've been using ccx 12.0 with demo licenses, recently the trial period has expired.We got licenses for 12.5 version in our smart account and we have upgraded uccx verison from 12.0 to version 12.5.As expected the system remain on classic licensing a...

Hello,Its Cisco Aqm 11.5Calls are recorded and available in recording storage, DB entries are also available however the calls are not available for playback in the Web interface.This is a fresh installation.Any suggestions please

Hi Team, I am looking for adding a GSM number as a pilot number for my UCCX inbound IVR.  Can I achieve this  ? Is there any supported GMS gateway\ module for IVR. I understand if the DTMF method of the GSM gateway support the DTMF methods supported ...