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Jeff Russell
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Level 1
Member since ‎01-17-2013
‎02-01-2021
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  • 6 Posts
  • 2 Solutions
  • 0 Helpful votes Given
  • 0 Helpful votes Received
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1 Accepted Solution

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Capture Alphanumeric Data In IVR

07-14-2016
Our UCCE environment was upgraded to 10.5 last year. Our DTMF relay is RTP-NTE. Currently, all of our IVRs have numeric DTMF input only. A recent request (from one of our clients) was made to have an IVR where the caller would input a 9-character alp...

Dynamic Content For Queue To Agent

03-23-2015
Here is a summary of what we are trying to accomplish:-- caller calls into a DID-- caller keys in his/her ID#-- caller then gets directed to a specific agent that he/she has already been dealing with on an ongoing basis Here is what I believe should ...

Resolving Error.badfetch.http.401

06-02-2014
I have a (relatively) simple CVP app. The first page that the caller interacts with is a customized menu with two menu options. When the CVP app enters the menu element, I get the following error in the Activity Log:06/02/2014 10:11:21.379,Greeting M...

A built-in element encountered an exception of type java.lang.NullPointerException

02-27-2014
I have a custom CVP (8.5.1) element that accepts some parameters, then makes a web service call that calls a stored procdure to insert a record that stores the DTMF (and associated answer ID) after a user makes a selection from a modified menu elemen...
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Member Since ‎01-17-2013 06:56 AM
Date Last Visited ‎02-01-2021 11:27 PM
Posts 6