Resolving Error.badfetch.http.401

[Jeff Russell]

I have a (relatively) simple CVP app. The first page that the caller interacts with is a customized menu with two menu options. When the CVP app enters the menu element, I get the following error in the Activity Log:

06/02/2014 10:11:21.379,Greeting Menu,interaction,audio_group,initial_audio_group

06/02/2014 10:11:21.437,Greeting Menu,element,error,error.badfetch.http.401

06/02/2014 10:11:21.437,Greeting Menu,exit,

06/02/2014 10:11:21.437,GENERIC ERROR,enter,

06/02/2014 10:11:21.437,GENERIC ERROR,interaction,audio_group,initial_audio_group

06/02/2014 10:11:21.484,GENERIC ERROR,element,error,error.badfetch.http.401

06/02/2014 10:11:21.484,GENERIC ERROR,exit,

06/02/2014 10:11:21.437,GENERIC ERROR,interaction,audio_group,initial_audio_group

I have done the following so far to troubleshoot:

• Recompiled source code and redeployed – same error
• Recompiled source code and changed first page from Greeting Menu to another script page – same error
• Pointed CVP app to another DID – same error
• Pointed the CVP app's DID to another CVP app – no error

I have also sent a possible solution to our Cisco network engineer to investigate relating to a setting with the SIP service.

Any other possible ideas?

[Jameson Gagnepain]

Jeff,

HTTP Badfetch errors usually have to do with missing audio files. Most likely, one of the audio files from an Audio node prior to the menu, or the audio within the menu does not exist in the location you've given, or is not accessible by the voice gateway.

-Jameson

[Jeff Russell · Accepted solution]

Update:

I found the source of the error...

Somehow, when I deployed the IVR and source media files from our test environment to our Production environment, one of the key user groups -- Cisco Unified RAU -- was dropped. Once I re-added this group to the source media folder for this IVR, and everything now works fine. At least I have another thing to try if this happens again!