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Hello Guys,Calls go to music via the execute scripts node in ICM (interruptible mode) when agents are interacting with other callers or when no agents are available; calls will reach agents once agents are available. When in unit interruptible mode a...
Hello Guys,we had the finesse customizations gadgets , Source Code is showing in browser inspect element can we secure this or hide during inspect elements?Thanks!!
Hello Experts ,Good Morning!!!I have attached the sql Queriy for PQ Based reports , which has default 20 sec SLA, the requirments is need to make 10 sec in the same SQL is that is possible ? if not how we can make 10 secs SLA report? would be great i...
Hello Guys We have PCCE v 12.5 . We would like to obtain the peak call volume. The objective is to get the “max number of concurrent calls count and” That cover all calls whatever have been answered by an agent, abandoned or in treatment at IVR lev...
Hello @Dmytro Benda , We are trying to find the number of concurrent calls on a daily or hourly basis because we do not have CVP Reporting at our end. We are having trouble with dropped calls in the last few months and 270 have concurrent licenses o...
hello , Thank you for the information. Could you kindly check that this is correct if I locate the third column sum, say 30, and then need to add 1 to the total, making the total 31 concurrent to calls?
