10-12-2022 10:28 AM
We have PCCE v 12.5 . We would like to obtain the peak call volume. The objective is to get the “max number of concurrent calls count and” That cover all calls whatever have been answered by an agent, abandoned or in treatment at IVR level. We did not find any stock reports within CUIC that produce concurrent call usage reports
10-12-2022 01:03 PM
10-12-2022 07:42 PM
Thank you for the information. Could you kindly check that this is correct if I locate the third column sum, say 30, and then need to add 1 to the total, making the total 31 concurrent to calls?
10-12-2022 08:19 PM
Didn't you try to use CVP Call Traffic Reports in CUIC? There is a field named Number of Calls, it shows total number of calls in the period.
The description is here:
Isn't it what you are looking for?
10-12-2022 08:37 PM
Hello @Dmytro Benda ,
We are trying to find the number of concurrent calls on a daily or hourly basis because we do not have CVP Reporting at our end. We are having trouble with dropped calls in the last few months and 270 have concurrent licenses on both sides. Could you kindly help us find the number of concurrent calls on a daily or hourly basis?
10-12-2022 08:54 PM
"we do not have CVP Reporting at our end" - does it mean that you don't have the CVP Reporting Server in your PCCE?
10-12-2022 09:27 PM
yeah thats right , We dont have the Reporitng CVP Servers
10-12-2022 09:52 PM
All right, then didn't you try to analyze License Consumption Report? It can show you the maximum number of the VRU ports used at the specified interval.
10-12-2022 10:12 PM
Thanks!! for the info, i tired its showed invalid store procedure
10-12-2022 11:03 PM
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