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Can anyone help me understand the difference if any between the update application shell script with ES10 applied and without it. I am noticing some issues with ES10 applied where on using the update application script to update any VXML application,...
I am working on a flow where if no agent is available i want to play the customer a prompt while i perform a backend http request to an external api and retrieve an agent email/id if an agent becomes available. Once that happens i want to route to th...
I am working on a flow where if no agent is available i want to play the customer a prompt while i perform a backend http request to an external api and retrieve an agent email/id if an agent becomes available. Once that happens i want to route to th...
I am playing the initial menu prompt through fetchaudio before sending the call to a custom class which checks certain parameters. If the result is false, the call is sent to a custom Menu element where i have disabled audio groups. This was done to ...
I want to disable the initial audio group requirement on Menu element. Currently its a compulsory requirement to add an audio file in menu element. Is it possible to create a custom menu element where the initial audio group is no longer needed? I ha...
We raised this issue with Cisco and they have found a bug and ES10 is no longer available for download. They are now working on ES11 and will release it accordingly.
Hi Omar. i did uninstall ES10 and tried and things worked fine after that so it seems to be the issue is with that. I did look for ES9 but could not find it available to download.
Hi BillThe version is 12.6(2) for CVP. I am attaching the release notes for what i mentioned:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/ES_MR/ES/ccvp_b_ccvp-eng-es-spl/ccvp_m_1262-customer-vo...
Hi @Arunabh Bhattacharjee while we wait for this feature to be developed. I was trying to work on a workaround where i queue the calls to a QueueContact Activity with a specific Skill condition and then at runtime i change the value of skills and ass...
