Can anyone help me understand the difference if any between the update application shell script with ES10 applied and without it. I am noticing some issues with ES10 applied where on using the update application script to update any VXML application,...

I am working on a flow where if no agent is available i want to play the customer a prompt while i perform a backend http request to an external api and retrieve an agent email/id if an agent becomes available. Once that happens i want to route to th...