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Hello Everyone, I'm using the Cisco Finesse - External REST API Sample Gadget to send credentials from Finesse to a URL in a GET request every time an agent answers a call. I am a little stuck in step 4, where the Gagdet's documentation specifies how...
Hello everyone, I am integrating Finesse with ZenDesk to create tickets automatically every time an agent receives a call. At this point I have managed to send the request to ZenDesk for every call through a WorkFlow with the call details needed to c...
Hi Gerry, Thanks for your response. You are correct, I am actually trying to send a different authorization, in this case where should I include the piece of code from https://www.codegrepper.com/code-examples/javascript/basic+authentication+header+j...
