Hello Everyone, I'm using the Cisco Finesse - External REST API Sample Gadget to send credentials from Finesse to a URL in a GET request every time an agent answers a call. I am a little stuck in step 4, where the Gagdet's documentation specifies how...

Hello everyone, I am integrating Finesse with ZenDesk to create tickets automatically every time an agent receives a call. At this point I have managed to send the request to ZenDesk for every call through a WorkFlow with the call details needed to c...