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We have a VG 320 and we have a paging system configured on the one of the analog ports. Suddenly we see that the paging has stopped working and when some one dials the paging number, we get a ring and then static. Here is what we have observed. voi...
Hello, I am having issue with one of the agents while recording the screen using WFO. THe screen recording for the agent is blurred out and the recording is unable to be viewed. Kindly suggest what troubleshooting steps needs to be followed in this ...
Hello There,
I am trying to sync Jabber with outlook calendar. Currently the option that I have is, go to Options> Calendar > Select Microsoft and Apply. In that case the Jabber is asking for the outlook server Ip or hostname. User have to manually...
Hello Guys
I am trying to setup WFO recording for agents. I have configured Server based recording. I am importing UDP, Phones and CSF from the CUCM in to the VOIP devices in the WFO. I am still wondering as how to setup call recording for agents a...
Hi there,
Is there any document available that would tell me how the media negotiations during a call and how can I read the CUCM logs to verify.
Also how to we get to know if the calls has failed due to media resources issue by checking the cucm l...
I had the same issue. The packets are sent as do not fragment. Generally it is the case that the larger are fragmented and then sent across the network. Since the packets are marked as do not fragment, router has no option to drop those packets.
I...
