Blurry Screen Recording - AQM

[Nikhil.ranjan]

Hello,

I am having issue with one of the agents while recording the screen using WFO. THe screen recording for the agent is blurred out and the recording is unable to be viewed. 

Kindly suggest what troubleshooting steps needs to be followed in this . 

Thanks

Nikhil 

[luis_cordova · Accepted solution]

Hi @Nikhil.ranjan ,

Maybe this link can give you some help:

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10x/troubleshooting/guide/qm-troubleshooting-guide-cisco-100.pdf

Regards

[Nikhil.ranjan]

Hello Luis, 

I did refer to the document and this resolved my issue. Thanks for the help. 

Thanks

Nikhil