Finesse & Call Termination Button

[mightyking]

Hello Expert,

Our agents are having hard time to terminate calls using the END button in Finesse. It works sometimes but it doesn't most of the time. I was going to restart the notification service but wanted to make sure if this is a known issue.

Any idea how it can be resolved?

UCCX Version: 12.5.1.11001.348

Thanks,

MK

[bill.king1]

What happens when they press END, is it something like this defect? https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvp89209

[mightyking]

Hi Bill,

No error message is displayed.  When the agents press End button, nothing happens. They either wait until the caller ends the call or they go to the phone and end the call with the end button on the phone.

Thanks,

MK

[bill.king1]

There are a couple of other defects around the end button. Can you confirm:
--if these are mobile agents, in case you're running into this https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt93114
--does it happen with all browsers?
--if the agent refreshes using say F5 and then try the end button again (I know that isn't a solution, but is mentioned in one of the other defects, at least it would help you narrow down the problem), does it work?

[ahmed.zakaria]

try to change the browser for agent login .

[mightyking]

I restarted the Notification service and looks like it took care of the issue so far. Still monitoring the situation. Will come back for updates.

Thanks for your helps as usual.

MK