Hey Guys,
Is it possible to send an event to an external ACD in ICM?? trying to send an event, letting it know the call is in queue.
Call flow;
inbound in cucm from a sip trunk to Aspect UIP... call comes in on sip trunk, hits CTI rp, which then ...
Hi guys,
I have a VP whose phone he claims randomly dials other user's internally. He said that he was sitting at his desk and other people showed up asking him did he call them.. His 7940 phone does show a few outgoing calls for about 2 seconds to...
Hi all,
I have a 2821 MGCP Gateway with 2 T1's.. I am trying to make a change on the T1's by specifying the "Calling party IE number type" and "Calling Numbering Plan" because currently we are sending out unknown and it is showing up as restricted o...
Hi All!
I have a sales System call handler set up with the 9987 extension and in transfer rules i am transferring over to a Hunt Pilot (2234) with a bunch of sales DN's.
I am trying to forward the call to a voicemal box if no one picks up, however th...
Hi all,
I am trying to build UCCE in a lab environment maybe PCCE or maybe the full UCCE as i do have the server space, can someone point me to how i can get the software. For some reason i am not seeing the executables. I do have a cisco login and h...
Hi,
Did you make the necessary changes to the VM? 11.5 is slightly different then 11.0 please see virtualization guide prior to switching versions.. From a quick glance it looks like Ram is increased 2Gb for 100 and 300agent setup..
Please check all...
Hi,
Its kind of hard to copy a user as it would copy over too many fields that you would have to change anyways for the new user..therefore might as well take the "see and copy" approach and do it manually.
I would have open the pre-staging guide, virtualization guide, compatibility guide as well as the install guide, it will teach you a lot as in what you will be installing. I would learn the components of UCCE first - perhaps through the design guide ...
Thank you for the responses, just to update if someone has this issue in the future. I went ahead and made the changes on the MGCP T1's and reset them. The change actually worked even though the gateway config is showing as unknown in the isdn map ad...
