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We are always on the lookout for innovative features to add to Finesse and one area that has been highly intriguing over time is marquee messaging and agent-to-agent chat. We have known about the importance of this functionality long before we even r...
RSM is included with a CCE premium seat license but please keep in mind that we have recently initiated end of life of the product across all versions.
http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-en...
