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tephipps
‎05-08-2020
Cisco Employee
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15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
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Member since ‎12-19-2007
96
Posts
24
Helpful
21
Solutions

no replacement product at

Created by in Contact Center
04-20-2017
04-20-2017
no replacement product at this time but this is something we are investigating.

Re: 2 agents issue

Created by in Contact Center
04-12-2017
04-12-2017
Make Call from Ready will be via the Finesse UI only. We won't have a corresponding API for it.

RSM is included with a CCE

Created by in Contact Center
03-27-2017
03-27-2017
RSM is included with a CCE premium seat license but please keep in mind that we have recently initia...

Re: Try out the new Cisco Spark Team Announcements Gadget!

Created by in Collaboration Blogs
10-28-2016
10-28-2016
Has anyone gotten this gadget up and running? Any feedback? Anybody using it in production?

Re: Try out the new Cisco Spark Team Announcements Gadget!

Created by in Collaboration Blogs
10-04-2016
10-04-2016
Yes, the Cisco Spark App.Does that work? 

Re: Try out the new Cisco Spark Team Announcements Gadget!

Created by in Collaboration Blogs
10-03-2016
10-03-2016
All,Please tell us what you think about this gadget. Good idea, bad idea? Should we formally product...

Re: Try out the new Cisco Spark Team Announcements Gadget!

Created by in Collaboration Blogs
10-03-2016
10-03-2016
Great to hear it working...please tell us your experience over time....

Try out the new Cisco Spark Team Announcements Gadget!

Created by in Collaboration Blogs
09-28-2016
09-28-2016
We are always on the lookout for innovative features to add to Finesse and one area that has been hi...

Re: CTIOS working mode for Cisco Supervisor Desktop

Created by in Contact Center
08-19-2016
08-19-2016
i am pretty sure that Supervisor login requires extension. Given that, if you wanted to build a moni...

Re: CTIOS working mode for Cisco Supervisor Desktop

Created by in Contact Center
08-19-2016
08-19-2016
This isn't possible.

Re: Windows 10 support in PCCE/Finesse

Created by in Contact Center
07-10-2016
07-10-2016
Finesse 11.5 will support Win 10 but we don't have any plans to add support to 11.0 or earlier at th...

Re: customization capabilities of Finesse Supervisor screen

Created by in Contact Center
03-08-2016
03-08-2016
You could use the Finesse API to build this but we don't publish the finesse supervisor gadgets so y...

Re: Finesse Gadgets and Compatibility View

Created by in Contact Center
10-22-2015
10-22-2015
I don't think there is a workaround. Finesse team has looked into it and this is the way it works. W...

Re: Agent Drop a Specific Conference Participant

Created by in Contact Center
10-22-2015
10-22-2015
This isn't possible. The Finesse API doesn't provide a way for an agent to drop a participant from t...

Re: Changing height of the finesse 'TeamPerformance.jsp. gadget

Created by in Contact Center
10-21-2015
10-21-2015
11.0 is already shipped. It is greater than 50% likelihood that it makes it into 11.5.
Public Statistics
Date Registered ‎12-19-2007 01:08 PM
Date Last Visited ‎05-08-2020 12:06 AM
Total Messages Posted 96
Total Helpful Votes Received 24
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