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Remote Silence Monitoring (RSM) licencing model

NICNGUYEN
Beginner
Beginner

Hi All,

I was wondering how is set the Remote Silence Monitoring licencing model. Is it based on the number of SIMPhone purchased ?

Regards

Nick

1 Accepted Solution

Accepted Solutions

tephipps
Cisco Employee
Cisco Employee

RSM is included with a CCE premium seat license but please keep in mind that we have recently initiated end of life of the product across all versions.

http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-enterprise/eos-eol-notice-c51-738343.html

View solution in original post

3 Replies 3

tephipps
Cisco Employee
Cisco Employee

RSM is included with a CCE premium seat license but please keep in mind that we have recently initiated end of life of the product across all versions.

http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-enterprise/eos-eol-notice-c51-738343.html