Stuart Cross
Member since ‎02-08-2012

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  • 37 Posts
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Hello,  I have a SIP trunk configured from CUCM to talk to a 3rd party service providing and IVR.  When calls are placed across the SIP trunk I hear a double ring tone.  I only get this when calling internally across the trunk, external calls I don'...
Hello,  Is there a way I can remove some of the Icons on the left hand side of the Jabber window.  We are only using Jabber for phone only now and would like to remove the chat icon.  I've had a look at the jabber config file but I can't see where i...
Hi,  Can anyone assist with this question please.   Currently all of our inbound calls are delivered over SIP trunk to CUBE using G711Mulaw.  We have however recently installed a 3rd party IVR system that can only use g711Alaw.   Internally a call ...
When using Jabber to dial mobile numbers using prefix +447 the calls are failing.  For example a call to +447742xxxxxx.  A route pattern of \+44.! is used to dicard predot and add 90 to the number, to make the call route externally (907742xxxxxx)  Wh...
Hi,  Does anyone know of an SQL query I can use that will show me agent states for a particular time and date?  For example.  I have an issue where a supervisor is saying callers are sat in the queue at a certain time queueing but all agents were lo...
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Member Since ‎02-08-2012 12:21 PM
Date Last Visited ‎09-27-2017 08:43 AM
Posts 37