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UCCE SQL Query for agents available

Stuart Cross
Beginner
Beginner

Hi, 

Does anyone know of an SQL query I can use that will show me agent states for a particular time and date?  For example.  I have an issue where a supervisor is saying callers are sat in the queue at a certain time queueing but all agents were logged in and ready.  Is there an SQL query that will confirm this?

Thanks

2 Replies 2

Chintan Gajjar
Collaborator
Collaborator

if you are looking for historical data, its really not possible unless you have agent state trace enabled for those agents.

Ok thanks

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