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Now that WebRTC is available for our Agents in WxCC, is there a way to disable this option?We are currently not wanting to use this/implement this feature at this time and if someone accidently clicks that Radial option menu we don't want them to log...
Is there a way to allow voicemails to be left for our end users who setup extended away greetings? Currently it just disconnects the caller after it's done playing the message. Also could we setup a time frame of when the message would end? This was ...
So, in the admin console and in the Contact Center area I know there is a Business hours and Holiday lists that can be setup. However, we use WxCC with Global overrides and Flows, EP etc. Will the Holiday list from the Admin console override the ope...
Withing the Webex control hub I know you can turn on and off the voicemail features.We believe to have a corrupted mailbox as many of the options are missing for a user when they go to change their greeting, etc. When we "disable" the voicemail optio...
Here is the URL for the feature request. Looks like someone suggested this back in Feb of this year. https://ciscoccp.ideas.aha.io/ideas/WXCUST-I-12193
Thank you for the link for the Product Enhancement site . Our work around for now is not to use the extended away feature at all, just have people re-record their general "no Answer" greeting and when they come back on vacation record it again. It'...
Hi Kathy, we moved to Webex calling. BEFORE in unity we were able to do this. This does not seem to be an available option now with Webex calling, hence my original questions
Thank you that seemed to do the trick. We also had a TAC Case open and not sure by doing this or something magically happened on the back end that we were not aware off however I'm going to say this as it was very quickly resolved after we did this.
