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- About chris.kosel
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Member since
04-04-2017
14
Posts
0
Helpful
0
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Created by
chris.kosel
in Contact Center
in Contact Center
09-24-2018
10:07 AM
09-24-2018
10:07 AM
I was able to test the single asterisk and it did work. Thanks for your response!
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Created by
chris.kosel
in Contact Center
in Contact Center
09-24-2018
08:22 AM
09-24-2018
08:22 AM
Some of our managers have secondary DNs set up for customer service related issues and concerns. We are seeing that calls to the numbers which are preceded with a "+" sign, don't reliably roll over to Voice Mail. Would preceding the dialing string with an "*" (i.e., *18885551212) be a way to address this issue, or are there other ways to do this?
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- Tags:
- finesse
- Voice Mail
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Created by
chris.kosel
in IP Telephony and Phones
in IP Telephony and Phones
09-11-2018
12:54 PM
09-11-2018
12:54 PM
Looks like it was already implemented globally. I just had to tweak the user's phone template to get everything up and going. Thanks!
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Created by
chris.kosel
in IP Telephony and Phones
in IP Telephony and Phones
09-11-2018
11:28 AM
09-11-2018
11:28 AM
I have an employee who would like to be able to see the line status of her boss from the display of her CP-8841 phone. Although she could do this in Jabber, she would like to use the phone only if possible. Is there a way to do this? Our organization is on CUCM 11.5.(1)
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Labels:
Created by
chris.kosel
in Unified Communications Infrastructure
07-15-2019
07-15-2019
@jason-mcgee wrote:Chris,Have you looked at any of the tools at
https://www.ciscounitytools.com? The...
Created by
chris.kosel
in Unified Communications Infrastructure
07-09-2019
07-09-2019
@jason-mcgee wrote:The closest I think you will get to this is going to
be under Cisco Unity Connect...
Created by
chris.kosel
in Unified Communications Infrastructure
07-03-2019
07-03-2019
My apologies if there is an obvious answer to this question, but I'm
being asked if there is a way t...
Created by
chris.kosel
in Unified Communications Infrastructure
10-24-2018
10-24-2018
Turns out you were right my friend. A little digging reveled the fact
that this was indeed not accou...
Created by
chris.kosel
in Unified Communications Infrastructure
10-23-2018
10-23-2018
Scott, all our users use a 4-digit extension which is a subset of the
DID. My apologies if I'm not p...
Created by
chris.kosel
in Unified Communications Infrastructure
10-22-2018
10-22-2018
His four digit extension and his DID share the same four numbers, so I
don't think this would be an ...
Created by
chris.kosel
in Unified Communications Infrastructure
10-22-2018
10-22-2018
His four digit extension and his DID share the same four numbers, so I
don't think this would be an ...
Created by
chris.kosel
in Unified Communications Infrastructure
10-22-2018
10-22-2018
It is the global extension for accessing VM, both internally and
externally: When dialed it says: "E...
Created by
chris.kosel
in Unified Communications Infrastructure
10-19-2018
10-19-2018
He dials 9999 and then his extension number followed by the PIN number.
We in IT changed his PIN in ...
Created by
chris.kosel
in Unified Communications Infrastructure
10-19-2018
10-19-2018
Our organization uses an LDAP directory (AD) for CUCM/Unity management.
We do however have a single ...
Created by
chris.kosel
in Contact Center
09-24-2018
09-24-2018
Some of our managers have secondary DNs set up for customer service
related issues and concerns. We ...
Created by
chris.kosel
in IP Telephony and Phones
09-11-2018
09-11-2018
Looks like it was already implemented globally. I just had to tweak the
user's phone template to get...
Created by
chris.kosel
in IP Telephony and Phones
09-11-2018
09-11-2018
I have an employee who would like to be able to see the line status of
her boss from the display of ...
Public Statistics
| Date Registered | 04-04-2017 10:05 AM |
| Date Last Visited | 09-13-2019 12:01 AM |
| Total Messages Posted | 14 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 5 | |
| 10 | |
| 5 | |
| 5 | |
| 5 |
